If this happens, click the LAN Access link in the top right corner of the page, then repeat steps 1-3. If "Lookup failed (retry)" appears, it means the credentials used do not have the appropriate permission level to view the device MAC address. Note that these credentials may have been changed.ĮGauge support cannot provide the password currently set on a meter or the default password on meters shipped on or after Jan 2021.Ĥ. Otherwise, you will be prompted to enter a valid username and password.įor meters purchased on or after Jan 2021, the factory credentials are printed on the side of the meter.įor meters purchased prior to Jan 2021, the factory credentials are user: owner pass: default. If your browser already has valid credentials cached, the link will be replaced with the device MAC address. On the Status page, locate "MAC Address" (near the bottom of the page).ģ. From the main graph page, select View and then Device S tatusĢ. The MAC address can be obtained through the user interface with valid credentials. It may also be requested by technical support staff to establish proof of ownership.īroadly speaking, there are two ways to obtain the MAC address for a meter - either through the user interface (requires valid credentials) or by physically inspecting the meter. The MAC address can be used to identify the meter on a local network. Every eGauge meter has at least one MAC address.
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